Today: “How long do I give him for that?”
A length estimate for phone bookings too
The patient rings and describes what is wrong. The nurse guesses the length by feel and adds a bit to be safe. The day stretches out, or overruns instead.
How it works
- The nurse enters what the patient describes.
- The recommended appointment length appears.
- She can write over it. The decision is always the surgery’s, not the program’s.
What you do
Nothing.
Common objections
- Does she have to follow the recommendation?
- No. The length can be written over at any time.
- Is it the same as what the patient sees online?
- It is worked out the same way, so phone and online booking give the same answer.
- What if the patient cannot describe it?
- The nurse picks the closest match and adjusts the length as needed.