Today: “Who cancelled that one again?”
Who booked, moved or cancelled today
Patients book and move appointments themselves, which is the point. But the surgery only sees it in the calendar, where the changes disappear among the rest. A cancelled Friday shows up on Friday.
How it works
- You open the overview of today’s changes.
- You see the new bookings, moves and cancellations patients made today.
- Each line clicks through into the calendar. The overview shows changes; it does nothing on its own.
What you do
Nothing.
Common objections
- Do we have to check it every day?
- The morning is enough. The calendar is up to date either way.
- Does it include changes the nurse made?
- The overview is about changes by patients. Who changed what is in the appointment history.
- Do waiting-list changes show up?
- A freed appointment and its new booking both appear among today’s changes.