Today: dictating an account number down the phone

The patient pays from a QR code in an SMS

A patient is to pay a fee and the nurse dictates the account number down the phone. He writes it on a scrap of paper and gets one digit wrong. The payment arrives with no reference and nobody knows whose it is.

How it works

  1. The patient gets an SMS with a QR code.
  2. The code opens their banking app with the amount and the reference filled in.
  3. The patient confirms the payment in their own bank. Zuboklik never receives or holds the money.

What you do

Nothing.

Common objections
Does the patient need a smartphone?
For the QR code, yes. Anyone without one pays by transfer or at the surgery.
Do we see that the patient has paid?
Yes. The fee is marked paid from the bank notice, matched on the payment reference.
Do we take treatment payments through it?
No. This is about missed-appointment fees, not billing for treatment.
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