Today: a fee nobody wants to deal with
Waiving is one click away
A patient missed the appointment because her child fell ill. Formally the fee applies, but nobody wants to charge it. So nothing is done and it sits in the overview.
How it works
- On the fee you click to waive or settle it.
- You write the reason in one sentence.
- The fee closes and the patient’s online booking is restored at once. Who waived it and why stays in the history.
What you do
Click and write the reason.
Common objections
- Who may waive a fee?
- The dentist and the clinic owner. The history records who did it.
- Does the patient see the reason?
- The reason is an internal note. The patient sees that the fee is closed.
- Can the fee be reduced?
- Settling marks the amount that has been paid. The rest is not charged.