Today: a sticky note nobody reads
A note on the day for the whole team
The message for colleagues is on a sticky note by the monitor. Whoever comes in early reads it; whoever comes later does not. The engineer then stands outside the door.
How it works
- You write a note on a particular day.
- The dentist and the nurse see it right in the calendar.
- The note is internal and is never shown to a patient.
What you do
Write a note on the day.
Common objections
- Does the patient see the note?
- No. Day notes are for the surgery team only.
- Can we write notes on an appointment too?
- Yes, a note can go on a particular appointment as well.
- Does a note carry over to next year?
- It belongs to one day. Recurring things belong in the opening hours or in blocks.